Sterling Silver Glass
Do I replace a product that was tampered with?
I own a Jewelry stand at a Flea Market. Fine Sterling Silver Jewelry.A customer bought a cross with a mother of pearl stone setting.Was returned following day. Customer says stone fell out.I asked for stone, he said he didn’t have it. Told this customer I would replace piece. Upon careful investigation with magnifying glass I found a dent in the wall of setting like it was picked out.Scratches where on base of plate stone was set in.I did the investigation when I got home.Do I replace the piece?I already said I would but I did not investigate before I said I would.Now that I Checked out the piece it was tampered with.Do I show the customer the damage?What is the best thing to do in this instance?
Yes, do replace the piece as you have already committed yourself. It would displays goodwill on your part. At the end of it all, you may get a loyal customer who refer even more customers to you. You must, however, learn the lesson – investigate before you commit yourself. Also, ask every customer to check that their bought items are in order before they leave your stand. You could minimize dispute by doing so. Nevertheless, before replacing the piece, you could inform the customer of what you have found out. Show him/her the damage. Play by the ear. You may be surprised with the outcome. Whatever happens, be nice. “The customer is always right.”
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